Point a phone camera at it and it offers to dial the mobile. No app, and no chance of typing the number in wrong.
Contact
Call us. It is quicker.
Most barcode questions take about four minutes on the phone and a week by email, because the answer usually depends on something only you can see — the printer's model plate, what the old label looks like, how far away the scanner has to read from.
Phone
0414 53 53 95
Mobile, and the one that gets answered. If it rings out, leave a message and you will get a call back the same day.
Scan to call
Email
andrei@barcodedatalink.com
Good for part numbers, photographs of a model plate, and anything with a quantity in it.
What to have ready
Three things that save a phone call.
None of them are compulsory. But if you have them to hand, the answer usually arrives in the first conversation rather than the third.
01
The model, off the machine itself
Not what it was called when it was bought. Zebra printers carry a plate with the model and serial on the back or underneath — a photograph of it is perfect. The same goes for a scanner, where the label is usually in the battery bay.
02
The label you are using now
Width, height, and whether it comes on a roll or a fanfold, plus a photograph if you have one. Half of all print quality problems are a ribbon and a stock that were never meant to meet, and that is visible in a picture.
03
Where it has to be read from
Arm's length, across a bay, or off a pallet six metres up. Read distance decides the scanner far more than the price does, and it is the thing most often got wrong when equipment is bought on a spec sheet.
Where we are
Sydney, New South Wales
Barcode Datalink Pty Ltd
12 Preston Way
Berowra NSW 2081
Australia
Northern Sydney, off the M1. Visits by arrangement rather than a shopfront — call first and there will be somebody here.
When
Monday to Friday
9:00am – 5:00pm (AEST)
Stocktakes do not always happen in business hours, and neither do breakdowns. If you are counting over a weekend and something stops working, say so beforehand and we will make arrangements.
Send us a message
Or write it down instead.
Goes straight to Andrei. You will see a confirmation on screen when it has actually been sent — not a thank-you page that appears whether it worked or not.
Tell us what you are trying to scan.
Thirty-five years of these conversations says the answer is usually simpler, and cheaper, than it looks from the inside.